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Whether it's login, deposit, withdrawal, bonus, or games — find clear answers to any question in our FAQ section. Check here before contacting support.

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50+ Questions Answered · In Bengali · Latest Update 18+

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ez7 FAQ — Full Guide

ez7 One of Bangladesh's most popular online betting and casino platforms. Millions of Bangladeshi users every day ez7- is where users log in, deposit, play games, and withdraw. With such a large user base, all kinds of questions naturally come up.

Our FAQ This page is built to answer your questions in a clear, straightforward way. Whether you're new or a seasoned player, you'll find the help you need here.

ez7 FAQ- covers everything you need: account registration and login, deposit and withdrawal rules, bonus and promotion terms, game guides, and account security information.

Tip: Check the FAQ before contacting support — you'll find solutions to most issues right there.

Account & Login

ez7To create an account -, you'll need: an active Bangladeshi mobile number (+880), a valid email address (optional), and your date of birth (you must be 18 or older). Registration takes just 2 minutes and is completely free.

No. ez7Per -'s policy, each person may hold only one account. Creating multiple accounts using the same mobile number, email, or device may result in all accounts being suspended and balances forfeited.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email, then verify the OTP. Once the OTP is confirmed, you can set a new password. The whole process takes under 2 minutes.

Mobile number verification is required during registration. For large withdrawals, additional identity verification (KYC) may be needed. Completing KYC increases your withdrawal limit and makes your account more secure.

Yes, you can request a mobile number or email change from your account settings. For security purposes, an OTP will be sent to your old number or email to confirm the change. If you run into any issues, contact support.
Deposit

After logging in, go to the "Deposit" page from the menu. Choose your payment method (Mobile Banking, Nagad, or Rocket), enter the amount, and follow the instructions. Your balance is usually updated within 5 minutes. You may receive a 100% bonus on your first deposit.

ez7The minimum deposit on - is just BDT 200 (two hundred taka). Maximum limits vary by payment method and account level. VIP members are eligible for even higher maximum limits.

ez7- does not charge any additional fees on deposits. However, Mobile Banking, Nagad, or Rocket may apply their own standard transaction fees. ez7 does not deduct any intermediary charges.

Deposits are usually credited within 5 minutes. If your balance hasn't updated after 15 minutes, contact support with your transaction ID or reference number. For Mobile Banking payments, keep a screenshot of the payment SMS handy.
Withdraw

Withdrawals are typically processed within 1 to 24 hours of your request, with the funds arriving in your Mobile Banking, Nagad, or Rocket account. During peak hours, it may take slightly longer. VIP members enjoy faster processing times.

ez7The minimum withdrawal amount on - is BDT 300. The maximum limit depends on your account's KYC level and transaction history. Verified and regular accounts enjoy significantly higher withdrawal limits.

If a withdrawal request is cancelled, the full amount is immediately returned to your ez7 It will be returned to your account balance immediately — no deductions. Contact support to find out why or to re-initiate the withdrawal.

Bonus balance cannot be withdrawn directly. To withdraw a bonus, you must meet the specified rollover requirements. For example, a 100 BDT bonus with a 5x rollover means you need to place 500 BDT in bets. Once the conditions are met, the bonus becomes withdrawable.
Bonuses & Promotions

New members on their first deposit 100% Welcome Bonus For example, a BDT 1,000 deposit gives you an extra BDT 1,000 in bonus — giving you BDT 2,000 to start with. A promo code may be required to claim the bonus — see On the Promotions page here.

A reload bonus is an extra bonus on every deposit, available exclusively for existing members. ez7- offers a weekly reload bonus, typically ranging from 10% to 30%. Visit the promotions page for full bonus terms and conditions.

Yes, every bonus has a set expiry period. Typically, if the rollover conditions are not met within 7 to 30 days of the bonus being credited, the bonus will be cancelled. The expiry date and terms are outlined in the bonus offer details.

Yes! ez7- has a referral program. Share your referral link — when a friend registers and makes a deposit, you earn a bonus. Check the promotions page for full referral bonus details.
Games & Betting

ez7- has over 500 games, including Live Casino (Baccarat, Roulette, Blackjack, Andar Bahar), slots, Sports Betting (cricket, football, tennis), Virtual Sports, and much more — all on one platform.

Yes, ez7-'s Live Casino is fully playable on mobile. Play directly from your browser on both Android and iOS — no app download needed. Enjoy HD streaming with real dealers, live.

Absolutely! Cricket ez7Cricket is -'s most popular Sports Betting category. Place live bets on Bangladesh national team matches, IPL, BPL, ICC tournaments, and international series. In-play odds update in real time.

Minimum bet amounts vary by game. Slots start from as low as BDT 1. Sports Betting generally has a minimum of BDT 50. Live Casino tables display their specific limits. Check the game lobby for full details.
Security & Privacy

Yes, ez7 A licensed and regulated online gaming platform. All data is protected with 256-bit SSL encryption. Financial transactions are fully secure, and personal information is never shared with third parties.

Go to the "Security" section in your Account Settings and enable Two-Factor Authentication (2FA). An OTP will be sent to your mobile number — enter it to verify. From that point on, every login will require an additional OTP code, keeping your account much more secure.

If you think someone else has accessed your account, change your password immediately and enable 2FA. Then contact us at [email protected] or reach out via Live Chat. Our team will act quickly to secure your account.

ez7 - believes in responsible gaming. You can set daily or weekly deposit limits for yourself, temporarily close your account for a set period (self-exclusion), or take a short break whenever you need one. Learn more Responsible Gaming View on the page.

Still have questions?

If you can't find your answer in the FAQ above, don't worry. ez7-'s support team is always here for you. There are several ways to reach us — live chat is the fastest, with responses typically within 2 minutes.

  • Live Chat: Click the chat button at the bottom right corner of the site.
  • Email: Email us at [email protected] and we'll get back to you within 24 hours.

Keep in mind: Gaming is for entertainment only. Never bet beyond your means. If you feel it's becoming a problem, don't hesitate to seek help.

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